Mission statement

Our Vision 

To build a business that develops with the people in it, grows as a part of the lives of our clients and remains an integral part of the community we live in.  To provide veterinary services and care - with excellence and quality at its heart. To be widely recognized as one of the leading providers of veterinary healthcare in England.

Our Mission 

 Wright & Morten provides veterinary care in three specialized teams: for the pet owners who visit our Macclesfield, Wilmslow and Congleton surgeries, the equine owning community and the dairy, beef and sheep farmers of Cheshire and Derbyshire.Our mission is to provide service excellence to our clients at every stage of their interactions with us, with a strong focus on the clinical excellence of our veterinary care. 

 We see ourselves working in partnership with our clients, central to the businesses we work for, and integral to the communities in which we work.  We will grow and prosper by understanding our clients’ needs and working with them to achieve their goals.

 We will invest in new technology and facilities where we feel this is appropriate to our mission to better facilitate the diagnosis and treatment of our patients, to support our clients and to allow our business to prosper.

 We are committed to practice growth and development, to invest in, grow and improve our staff, so that they can work in a proactive and safe environment and enjoy and thrive in their working lives.

Our Values

Our Values are the core principles we believe in. We have worked hard to develop these in consultation with our whole management team.

We strive for clinical and professional EXCELLENCE to deliver exceptional service to our clients, from answering the phone through to advice and treatment. We aim to always meet or exceed your expectations, and welcome your feedback.

We believe in the power of TEAMWORK, with every member of our team motivated and committed to working together. We encourage additional training, ensure good levels of communication and strive to create a working environment where each team member can contribute to their full potential.

We aim to achieve GROWTH - both in the continuing success of our business and developing the potential of all the individuals in our team. As a result we can reinvest in the latest equipment and facilities so we can provide the best possible care and service to our clients and their animals.

Our clients and staff are respected and valued, and we treat them as we like to be treated - with FAIRNESS, honesty and professionalism.

We believe that EMPATHY goes hand in hand with exceptional service – Understanding our client’s individual needs and working towards a shared goal is the key to happy customers, patients and staff.  We care, and are not afraid to say so!

 

 

More in this category: « Our history

Latest news