We are working. Our staff and vets triage each job and a risk assessment is conducted at the time of making the appointment and on arrival of our vets at your premises. It is vitally important to both you and our staff that we observe the 2-metre (“length of a cow”) social spacing while we work together.
We request your patience in these difficult times as due to the ways of working we have had to adopt, the usual process of making an appointment and completing a call on farm are taking us a bit longer.
Can I collect medicines from the practice?
Yes, when they have been pre-ordered. Due to limited staff availability, try to phone a minimum 48-hours’ ahead. You will be advised at this time on our current pick-up protocol. Ring us as early as possible to add to existing orders or if necessary while you are sitting in your vehicle at our premises.
Which call out types are you still doing?
Each case will be dealt with individually. Our farm vets may be able to give telephone or video calling advice that allows you to carry out the treatment required. The use of photographs or short video clips sent to the vets can help with this. Please ring the practice with any enquiries.
Are there any special requirements when the vet arrives at my premises?
Yes. Staff will ask if anybody on your farm/premises is self-isolating, has COVID-19 symptoms etc. We must minimise risk of transmission when on farm by observing the 2-metre social distance rule. A single farm staff member to assist vets when on farm - there may be exceptional circumstances where more help is required, but our vets will risk assess this when on your premises.
Are you still TB testing?
Yes. We are following current APHA guidelines on TB testing during the Covid-19 outbreak. It may be necessary to leave some animals untested (between 42 and 180 days) if we are unable to maintain adequate social distancing and test them safely. Further advice is available from the practice.
Are you still doing Red Tractor inspections?
We are following the Red Tractor guidelines. Please check www.redtractor.org.uk for further guidance and updates. If you have any concerns, contact the practice and/or Red Tractor for advice.
Can I vaccinate my livestock?
Yes, we will continue to supply vaccines for you to administer. We ask you to plan ahead, allowing wherever possible more than the standard 48 hours.
If you still have questions that aren't covered above, please contact us directly.